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Posted: Sunday, February 4, 2018 3:05 PM

Job Description
***THIS POISITON IS ELIGIBLE FOR SIGN ON BONUS OF 250 AFTER BEING IN THE POSITION FOR 90 DAYS AND AN ADDITIONAL 250 AFTER 6 MONTHS ON THE JOB***
This position is responsible for meeting casino and patron cash needs and promoting the companys customer loyalty program.

KEY JOB FUNCTIONS:
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Greets and welcomes customers, with a smile, as a company representative.
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Serves as Total Rewards and customer service Role Model for other team members.
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Understands, values, and supports the Total Rewards program and special events, promotions, and player programs.
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Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
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Cross:sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
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Ensures each customer interaction results in increased customer confidence in Total Rewards.
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Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
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Follows all company policies and procedures, as well as federal and state law.
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Responsible for ensuring customer data integrity.
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Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
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Creates and maintains customer accounts using Harrahs computer systems.
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Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
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Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.
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Conducts coin, chip, and coupon transactions for guests and team members.
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Acts as a source of information for guests or refers guests to the appropriate staff or facility.
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Understands various gaming regulations and passes quarterly exams.
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Redeems various marketing promotion coupons.
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Distributes cash to other departments, cashiers and the bank.
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Distributes chips to gaming areas
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Verifies revenue drops from the Count Room and accepts them in to Cashier inventory
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Verifies and reconciles Cashier end of shift paperwork, cash, chips
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Cashes personal and obtains cash advances on credit cards for patrons.
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Processes casino credit applications
EDUCATION and/or EXPERIENCE:
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High school degree or equivalent with previous demonstrated success in a money handling position
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Previous customer service or retail experience required. Harrahs experience preferred.

QUALIFICATIONS:
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Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success
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Strong math skills with the ability to add, subtract, multiply and divide
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Excellent computer skills with the ability to enter, retrieve and interpret information from a computer
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Ability to maintain composure and excellent guest relations under all circumstances.
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Ability to memorize data concerning various events, promotions and services.
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Strong interpersonal and teamwork skills.
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Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board
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Ability to maintain neat and orderly records and work
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Ability to write numbers and letters legibly
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Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.
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Ability to pass quarterly exams on gaming regulations Ability to work in a smoke filled environment.
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Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
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Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL D

Source: https://www.tiptopjob.com/jobs/77959464_job.asp?source=backpage


• Location: Reno

• Post ID: 40540007 reno
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