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Posted: Monday, February 5, 2018 5:34 AM

Kforce has a client in search of a Risk Agent in Reno, Nevada (NV). Service & Support assessment is needed for this role.Primary Responsibilities:
* Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues
* Works with limited instructions on defined risk cases
* Makes outbound calls to customers to validate payments transactions
* Writes complete, succinct, and accurate case notes
* Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers
* Handles questions or escalations on suspected fraud from other business units
* Allowed discretion in waiving specific company policies such as pricing and timing
* Maintains or exceeds established standards for investigation procedures
* CFE certification is a plus
* Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts
* Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
* Proficient use of technology with exceptional internet research skills
* Excellent research and investigative skills
* Excellent interpersonal, written, and verbal communication skills; communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution
* Ability to make independent and sound decisions and think on your feet in a dynamic environment
* Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions
* Ability to successfully manage time to meet tight deadlines
* Ability to manage multiple priorities in fast paced, high volume environment
* Must be able to work overtime as well as Saturdays and some
* A self-starter who works independently and resolves issues with minimal supervision
* Positive attitude and team player
* Enjoys staying on top of breaking fraud schemes/trends
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours
Associated topics: bond, broker, fiduciary, invest, investor, market, nasdaq, purchase, risk, stock


• Location: Reno

• Post ID: 40519507 reno is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018