Posted: Monday, November 6, 2017 8:30 PM
Job Description$2,000 Sign-on and Stay-on Bonus! The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues. Responsibilities:Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and proceduresPersonally welcome customers using with a pleasant greeting, assist in answering questions in a friendly mannerResolve customer issues and concerns professionally using effective customer service techniquesEffectively communicate and offer ancillary products and services to enhance customers travel experienceEmphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsellsAnswer telephone calls in a timely manner in accordance with best practices and policy standardsLiaise with various Hertz departmentsAchieve personal sales goals while supporting the goals of the teamAnswer questions and provide directions in a courteous and expeditious mannerQualify and process customer rentals with accuracy and attention to detailAccurately record the customer's information to complete the rental record and maintain all paperwork associated with the rentalMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionKeep work area organized and free of clutter High School diploma or equivalentA minimum of one year of sales or customer experience in a high volume or service oriented environmentPassion for customer service and attention to detail - Goes the extra mileProven strong sales and closing skills and the ability to friendly, engaging mannerMotivated to achieve and exceed targeted goalsStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsProficiency in EnglishGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to applyWork in a fast paced environment with a variety of tasks. Excellent organizational and time management skillsDemonstrate professionalism and interpersonal skillsProven experience of working well within a team100% customer focus, with proven experience within a customer facing environmentWork flexible shifts including weekends and holidays; and work overtime as requiredWork outdoors during all weather conditionsStand for long periods of time Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/VetsCompany DescriptionHertz CareersCongratulations on taking the first step in becoming a part of the highly qualified and motivated team that makes Hertz one of the top car rental/car leasing and equipment providers in the world. Joining the Hertz team is both a rewarding and challenging experience and can place candidates in any of our available positions in many of our airport, off-airport, regional, branch and headquarter facilities.
• Location: Reno
• Post ID: 37002637 reno