Posted: Monday, November 6, 2017 8:03 AM
Job Description The Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customers travel and insurance replacements needs. Responsibility of a Sales and Service Associate includes:Effectively communicate and offer ancillary products and services to enhance customers travel experience.Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customers responsibility of damage, fuel options and vehicle upsells.Achieve personal sales goals while supporting the goals of the team.Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customers rental experience.Convert phone shops to reservations and rentalsCreating a positive customer service experience by listening to and identifying customer needsEngaging customers in a courteous professional manner and ensuring overall customer satisfaction and serviceMaximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.Assist customers with various post rental inquiries that involve the rental and billing process.Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.Skills/Experience:Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.Have the competitive drive and confidence to succeed in a commission-based environment.Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.Demonstrate sales, professionalism and interpersonal skills.Show a high level of ownership, accountability and initiative.Show proven experience of working well within a team.Work flexible shifts including weekends and holidays; and work overtime as required.Work outdoors during all weather conditions.Stand for long periods of time. Qualified applicants will have the following:High school diploma (or equivalent)A valid driver's license with record in good standingAbility to drive and operate vehiclesFluency in English1-2 years of customer service and sales experience.Physical Requirements:Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine. Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets Company DescriptionHertz CareersCongratulations on taking the first step in becoming a part of the highly qualified and motivated team that makes Hertz one of the top car rental/car leasing and equipment providers in the world. Joining the Hertz team is both a rewarding and challenging experience and can place candidates in any of our available positions in many of our airport, off-airport, regional, branch and headquarter facilities.
• Location: Reno, Truckee
• Post ID: 36979527 reno